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Complaints & Content Removal Policy

Last Updated: May 3, 2026 Effective Date: May 3, 2026

Sozee AI (“Sozee,” “we,” “us,” “our“) is committed to keeping the Service free of content that is illegal, non-consensual, or otherwise prohibited under our Terms of Service, our Acceptable Use Standards, or applicable law (collectively, the “Standards“). This policy explains how anyone — whether or not they are a Sozee user — can report content for removal, how we review reports, how appeals work, and what outcomes a review may produce.

1. What you can report

You can submit a complaint about any content available through the Service that you believe:

  • Depicts, sexualizes, or exploits a minor, or that could constitute child sexual abuse material (CSAM)
  • Depicts you, or a person you are authorized to represent, without that person’s consent
  • Was created using your image, voice, likeness, or biometric data without your authorization
  • Is non-consensual intimate imagery (“revenge porn”) or has been deepfaked onto a real person without consent
  • Depicts human trafficking, sexual exploitation, coercion, or any party who is or may be under the age of 18
  • Infringes your copyright, trademark, or other intellectual property rights
  • Otherwise violates our Terms of Service, our Acceptable Use Standards, or applicable law

If you are unsure whether a piece of content qualifies, submit a report anyway and we will assess it.

2. How to submit a complaint

You may submit a complaint through any of the following channels. All channels reach the same review team and are treated identically.

Primary channel — email: takedown@sozee.ai (emails to this address are routed to our Trust & Safety queue)

Alternative channel — postal mail: Animus Technologies LLC (DBA Sozee AI) Attn: Trust & Safety 440 Monticello Ave Ste 1802 PMB 95775 Norfolk, VA 23510

Alternative channel — CCBill complaint form (for content billed through CCBill): Submit a complaint or content removal request via CCBill

To help us act quickly, please include the following in your report:

  1. A direct link (URL) to the content, or enough detail to locate it (creator handle, file name, approximate upload date, screenshot)
  2. A clear description of why you are reporting it (which Standard you believe it violates)
  3. If you are the person depicted in the content, or are reporting on someone else’s behalf: your relationship to the depicted person and any documentation that helps verify identity (a photo holding ID, a previously-filed police report, etc.) — see Section 5
  4. Your name, email address, and (if applicable) physical address
  5. A statement, made under penalty of perjury, that the information in the complaint is true and accurate to the best of your knowledge

You do not need an attorney, and you do not need to be a Sozee user, to file a complaint.

3. Acknowledgement and review timeline

We commit to the following service levels for every complaint we receive:

  • Acknowledgement: within one (1) business day of receipt
  • Review and resolution: within five (5) business days of receipt
  • Emergency content (suspected CSAM, imminent risk of harm, court order): removed or restricted immediately on receipt, prior to and independent of any review

Business days are Monday through Friday, excluding U.S. federal holidays.

If a complaint cannot be fully resolved within five business days because it requires additional information from you, additional verification, or an external authority, we will tell you in writing what is outstanding and give you a revised target date.

4. The review process

When a complaint is received, our Trust & Safety team will:

  1. Triage the report and confirm jurisdiction (whether the content sits on Sozee infrastructure)
  2. Preserve the reported content and associated metadata so it cannot be edited or deleted by the uploader during review
  3. Restrict the content from public visibility immediately if the complaint alleges CSAM, non-consensual intimate imagery, deepfaked likeness without consent, human trafficking, or any other category of imminent harm
  4. Investigate by reviewing the content itself, the uploader’s account history, the consent records on file (including any 2257 documentation, model releases, ID verification, and likeness-rights authorizations), and any context provided by the reporter
  5. Decide whether the content violates the Standards
  6. Notify both the reporter and the affected uploader, in writing, of the decision and the reasoning behind it

We may contact either party for additional information at any point during the review. If the content was generated using a third party’s image, voice, or likeness, we will require the uploader to produce contemporaneous proof of consent from that third party.

5. Special process — appeals by persons depicted in content

A person who is depicted in content available through the Service has the right to request removal of that content, regardless of whether they were the original uploader. This is a separate, expedited path.

To file a depiction-based appeal:

  • Email takedown@sozee.ai with the subject line “Depiction Appeal”
  • Include a description and (if available) a link to the content
  • Include reasonable identity verification — a photo of yourself holding a government-issued ID alongside a hand-written note with the date and the words “Sozee Depiction Appeal” is sufficient. We accept other forms of verification on a case-by-case basis if a government ID is not available.
  • State, in your own words, why you did not consent or why your prior consent is no longer valid (for example, you have withdrawn it, you were a minor at the time of creation, you were coerced, the content was created or altered after your relationship with the uploader ended, etc.)

Once a depiction appeal is received, we will:

  1. Restrict the content from public visibility within one (1) business day pending review
  2. Investigate by requiring the uploader to produce contemporaneous proof of consent from you, including the form of consent, the scope of the consent, the date of the consent, and any documentation supporting it
  3. Resolve within five (5) business days of receipt
  4. Remove the content if the uploader cannot produce contemporaneous proof that you gave informed, specific, voluntary, and currently-valid consent for the depicted use, or if applicable law makes the consent void (for example, if you were a minor when the content was created)

Withdrawal of consent is honored. You may withdraw consent at any time — even consent you previously gave in writing — and we will remove the content unless the uploader has an independent legal right to retain it (for example, a documented commercial license that survives termination, or a settled court ruling).

6. Possible outcomes of a review

After review, a complaint will resolve in one of the following ways:

  • Removal — the content is taken down from the Service. Where the content has been syndicated to other platforms by the uploader, we will provide the reporter with our removal decision so they can use it to support takedown requests on those platforms.
  • Restriction — the content remains available, but is age-gated, geo-restricted, removed from public discovery, watermarked, or otherwise limited in distribution. We use restriction in narrow cases, primarily when removal is not technically possible (for example, content that has been encrypted with the uploader’s keys).
  • Account action — the uploader’s account may be warned, suspended, terminated, or permanently banned. Repeat violators are banned. CSAM uploaders are banned and reported to law enforcement.
  • Reinstatement — if the review concludes that the content does not violate the Standards, any temporary restriction is lifted and the reporter is sent an explanation of why the complaint did not result in removal.
  • Referral to law enforcement — for CSAM, trafficking, threats of imminent harm, or other criminal conduct, we report the matter to NCMEC, the National Human Trafficking Hotline, and/or the appropriate law enforcement agency, and we preserve evidence in accordance with our legal obligations.

We document every decision, including the reasoning, the evidence reviewed, and the outcome.

7. Appealing our decision

If you disagree with the outcome of a review — whether you are the reporter or the uploader — you may appeal.

Internal appeal (first step):

  • Reply to the decision email within thirty (30) days of receipt with the word “APPEAL” in the subject line
  • Briefly explain why you believe the decision was wrong and submit any new evidence
  • A different member of the Trust & Safety team — one who was not involved in the original decision — will re-review the matter within ten (10) business days

Independent neutral-body resolution (second step):

If you remain dissatisfied with the outcome of the internal appeal, you may submit the dispute for independent resolution by a neutral third party. We will not unreasonably refuse independent review.

  • Submit the dispute to the CCBill Complaint Resolution process at the link in Section 2; or
  • Submit the dispute to the American Arbitration Association (AAA) under its Consumer Arbitration Rules; or
  • Submit the dispute to a comparable accredited dispute resolution body mutually agreed by the parties

We will participate in good faith and abide by the determination of the neutral body. The right to neutral resolution is independent of, and does not replace, your other legal rights, including the right to seek a court order, injunction, or other relief from a court of competent jurisdiction.

8. False or abusive complaints

Filing a false complaint, a complaint made in bad faith, or a complaint made to harass another user is itself a violation of our Terms of Service and may result in account termination and referral to law enforcement. We reserve the right to publish or share, in anonymized form, patterns of abuse for the purpose of warning the broader community.

9. Records and transparency

We retain complaint files, decisions, and supporting evidence for at least seven (7) years from the date of resolution, or longer if required by law or by an active legal proceeding. Identifying information about reporters is kept confidential and is not disclosed to the uploader except where the reporter is the depicted person and disclosure is reasonably necessary to investigate the complaint.

10. Contact

For all complaints and appeals: takedown@sozee.ai For DMCA copyright matters specifically: dmca@sozee.ai For all other questions about this policy: support@sozee.ai

Postal address: Animus Technologies LLC (DBA Sozee AI) Attn: Trust & Safety 440 Monticello Ave Ste 1802 PMB 95775 Norfolk, VA 23510