---
title: "Refund and Cancellation Policy — Sozee"
description: "How Sozee handles refunds, cancellations and billing disputes, what happens to credits you have already used, and what to expect when you cancel."
url: https://www.sozee.ai/refund-policy
---

# Refund and Cancellation Policy — Sozee

> How Sozee handles refunds, cancellations and billing disputes, what happens to credits you have already used, and what to expect when you cancel.

Last Updated: December 12th, 2025

At **sozee.ai**, we strive to provide the best AI content generation tools for our users. We value your business and aim to be as transparent as possible regarding our billing, cancellation, and refund processes.

By signing up for a sozee.ai account and purchasing a credit package or subscription, you agree to the terms outlined below.

## 1. The 7-Day Usage-Based Refund (New Sign-Ups)

We want you to feel confident exploring our AI content studio. We offer a refund option for all new subscription sign-ups within the first week.

**Eligibility:**

If you are not satisfied with our services, you may request a refund within 7 calendar days of your initial purchase date.

**Pro-Rata Usage Calculation:**

During this 7-day period, refunds are strictly pro-rated based on the credits you have consumed.

- Zero Usage: If you have not used any credits, you are eligible for a full 100% refund.
- Partial Usage: If you have used credits, your refund will be reduced by the percentage of credits consumed. For example, if you used 25% of your credits, you will receive a 75% refund.
This policy ensures you can try our platform risk-free while covering the high-cost GPU computing resources used for any content you do generate.

## 2. Subscription Cancellations (After 7 Days)

You have the right to cancel your subscription at any time via your account settings or by contacting support.

**Pro-Rata Refunds:**

Unlike many SaaS platforms that lock you into a billing cycle, we believe in fairness. If you choose to cancel your account midway through your billing cycle (after the initial 7 days):

- Calculation: We will calculate a pro-rata refund based on the unused days remaining in your current billing period.
- Credit Adjustment: The refund amount may be further adjusted if the credit usage during the active period is disproportionately high compared to the time elapsed.
- Account Closure: Upon processing a pro-rata refund, your account access and any remaining credits will be terminated immediately.

## 3. Non-Refundable Circumstances

Refunds will not be granted in the following specific situations:

- One-Time Credit Packs: "Top-up" or "Pay-as-you-go" credit packs purchased outside of a recurring subscription are non-refundable once they have been added to your account balance.
- Terms of Service Violations: If your account is terminated or suspended due to a violation of our Terms of Service (e.g., generating illegal content, attempting to reverse-engineer the platform), you strictly forfeit all rights to a refund.
- Past the 7-Day Window: For initial sign-ups, requests made after 7 days will fall under the standard Subscription Cancellation policy (Section 2).

## 4. Refund Processing

**How to Request a Refund:**

To initiate a refund or cancellation request, you can contact our support team via:

- In-App Support Chatbot: Navigate to the support widget within your user dashboard.
- Email: Send a request to support@sozee.ai .
Please include the following details in your request:

- Your full name.
- The email address associated with your sozee.ai account.
- Your reason for the request (your feedback helps us improve).
**Timeline:**

Once your refund is approved, please allow 5–10 business days for the funds to appear back on your original payment method, depending on your bank or credit card provider.

## 5. Changes to This Policy

Sozee.ai reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the website. Your continued use of the Service after any such changes constitutes your acceptance of the new Refund Policy.

## Explore Sozee

- [AI Photo Generator for Creators](https://www.sozee.ai/create-image): Type a scene and get a full set of photos of your AI Character — the same face every time, up to 4K. Direct the shot instead of running a shoot day.
- [AI Video and Reel Generator](https://www.sozee.ai/create-video): Turn your images into video, clone a reel from any link, and give your Character a voice. Short-form video without a camera or a crew.
- [Direct Every AI Photo You Generate](https://www.sozee.ai/photo-control): Set the setting, outfit, shot style, expression and objects before you generate — a photoshoot you direct from the keyboard, with no re-prompting.
- [AI Photo Editor: Inpaint and 4K Upscale](https://www.sozee.ai/editing-suite): Brush out what's wrong, change an expression, recolor an outfit and upscale to 4K. Every generation opens into a full editor before you post.
- [Schedule and Track Posts on Six Platforms](https://www.sozee.ai/post-analyze): Schedule photos, carousels, reels and stories to six platforms from one queue, then track impressions, reach and engagement for every Character.
- [Your AI Content Copilot](https://www.sozee.ai/copilot): Tell Copilot what you need and it writes the caption, fills the prompt and schedules the post — with you approving every checkpoint along the way.
- [AI Content Studio for Influencers](https://www.sozee.ai/influencer): Scale your output without scaling your shoot days. Three photos become an endless feed of on-brand content in your likeness, scheduled and posted for you.
- [AI Content Studio for Micro-Creators](https://www.sozee.ai/micro-creator): Look like a full production team before you can afford one. Cast your Character once, then ship a daily feed without a daily shoot.
- [Create an AI Influencer From Zero](https://www.sozee.ai/ai-influencer): Cast a persona from zero — no photos of you needed. Lock their identity, build a roster, and keep them posting around the clock.
- [AI UGC Campaigns for Brands](https://www.sozee.ai/ugc-campaigns): Run creator campaigns end to end: brief, materials, posting, analytics and payouts in one place. Coming soon to Sozee for brands.
- [Brand Portal: Pay Per View Placements](https://www.sozee.ai/brand-portal): Put your products into creator content and pay per view, with brand safety and approvals built in. Coming soon to Sozee for brands.
- [White Label AI Content Studio](https://www.sozee.ai/white-label): Run your own branded AI content studio on Sozee's engine — your name, your pricing, your creators, on infrastructure you don't have to build. Now in beta.
- [Terms of Service](https://www.sozee.ai/terms-of-service): The terms that govern your use of Sozee: accounts, subscriptions, content ownership, acceptable conduct, and cancellation.
- [Privacy Policy](https://www.sozee.ai/privacy-policy): How Sozee collects, uses and protects your data — including reference photos, voice samples, and the content you generate.
- [Acceptable Use Policy](https://www.sozee.ai/acceptable-use): What you may and may not create, upload or publish with Sozee, including our consent, likeness and prohibited content rules.
- [Refund and Cancellation Policy](https://www.sozee.ai/refund-policy): How Sozee handles refunds, cancellations and billing disputes, what happens to credits you have already used, and what to expect when you cancel.
- [18 U.S.C. 2257 Compliance](https://www.sozee.ai/2257-compliance): Sozee's 18 U.S.C. 2257 record-keeping compliance statement for content published on the platform, and how to reach our designated custodian of records.
- [Anti-Trafficking Policy](https://www.sozee.ai/anti-trafficking): Sozee's zero-tolerance policy on trafficking and exploitation — how we detect, report and act on violations, and how to raise a concern with our team.
- [Complaints and Content Removal](https://www.sozee.ai/complaints-removal): How creators, rights holders and the public can report content on Sozee and request removal, including our review process and expected response times.
- [About Sozee](https://www.sozee.ai/about): the company behind the studio
- [Contact](https://www.sozee.ai/contact): support and privacy contacts
- [Agent guidance](https://www.sozee.ai/llms.txt): what Sozee is for and when to use it